Shipping & Returns

SHIPPING OPTIONS

On last payment page you will be able to choose your shipping option according to the weight and your country :

Nos paquets sont expédiés sous 2 à 7 jours après votre commande.

Our parcels are shipped 2 to 7 days after your order.
We are not reponsible for delayed reception of the parcels due to postal services

QUE FAIRE SI VOTRE COLIS EST ENDOMMAGE, ou PERDU?

(COLISSIMO & COLISSIMO RECOMMANDE UNIQUEMENT)

• Si vous recevez un colis endommagé et que vous avez des raisons de croire que le contenu a peut-être été endommagé :
  - refusez le colis auprès de votre facteur ou de votre bureau de poste
  - demandez leur d'établir un constat de dégradation du colis
  - prévenez nous immédiatement.
  Sans quoi nous ne pourrons pas faire jouer l'assurance souscrite. Nous ne pouvons pas remplacer des articles qui ne sont plus en stock. Nous vous remboursons donc votre commande à hauteur de l'assurance souscrite. C'est à dire 23€ pour un Colissimo Simple, 50€ pour un Colissimo Recommande R1, 200€ pour un R2, 400€ pour un R3. Veillez donc à sélectionner un mode d'expédition correspondant au total de votre commande, sans quoi nous ne pourrons rien faire.

EUROPE / REST OF THE WORLD
 

IF YOUR PARCEL IS DAMAGED OR LOST (COLISSIMO INTERNATIONAL ONLY)
Refuse the delivery if you suspect the content to be damaged. Contact us immediately. The parcel will be shipped back to us and we will claim the insurance. We will ship another parcel as soon as possible.

If the parcel appears to be lost, contact us immediately. We will claim the insurance and ship another parcel as soon as possible.

RETURNS

We cannot offer a return unless:
a) the product does not match the order, or
b) the product is faulty

If the product(s) delivered does not match your order please contact us via email ( steelwork.fr@gmail.com ) outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to steelwork.fr@gmail.com for our customer services team to assess. 

We cannot take any action on an order until all of the goods are returned to Steelwork Maschine for inspection. Following the return of the goods a thorough assessment will take place following which Steelwork Maschine will deem whether the return is valid or not.
If the problem relates to a production issue at Steelwork Maschine then a re-print of the goods may be offered to rectify the quality issue. Because every product is custom-made to your specifications, if the order has already been produced Steelwork Maschine retains the right to solely offer a re-print when seeking to rectify any problem with an order.

A refund will be offered only when an order is cancelled prior to any work being undertaken by  Death In June Merchandise.   If you need to cancel an order you should contact customer services as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into production.
If an order has been placed by the customer and subsequently produced by Steelwork Maschine a refund will not be offered on cancellation as the goods are custom-made to clients specifications and not stock items that can be re-sold.

Any problem with an order should be outlined within 24 hours of receiving the goods.
Failure to inform Steelwork Maschine of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.  We do not accept returns on samples or sample packs.

You may, within 7 working days of receipt of your order, return any item in unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.

Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods.

If you wish to return items, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

The return package, including written details of the reason for return, must be sent to the following address: